Others
How to raise Greenlight Support Ticket Query?
Two ways for raising Greenlight Support Ticket Query 1. Login to Greenlight Support Portal (https://www.support.greenlightopm.com/portal/en/signin) Click on Add highlighted button to submit new ticket request Fill the required details and click on ...
External Portal - Ability to view help text for each document type
What's New? Greenlight has introduced a feature that allows users to view the help text for each document type. How does it work? Users will be able to view help text for each document type. Please refer to the below screenshots. It will be shown ...
Internal Portal - Ability to view VCAT flag
What's New? Greenlight has enhanced its functionality to record the VCAT flag in the Application detail section. How does it work? Users can now view the VCAT flag on the Application detail section. How do I enable it? Please contact the Greenlight ...
Referral Request Response in Greenlight
What's New? Referral response new UI window Ability to add a condition in the Referral portal Referral Condition Copy function Referral condition Templating functionality in Referral Portal Referral Decision change How does it work? Referral ...
Referral Decision change
What's New? Referral Decision needs to be based on the Referral Agency. We’ve improved greenlight Agency even further, based on decision type. How does it work? select an application & under referral, request click on add button. when you select ...
Referral condition Template functionality
What's New? Now Greenlight users allow Referral Condition Template & use Templates in the Referral request section. How does it work? Go to System Admin -> Referral Agency section in this section under Internal Referral Agencies category when you ...
Assigning role access actions for role from admin portal
User-based access control. You can set permissions for individual users on applications, components, and fields the same way you can set permissions for roles. If either a user or that user's role has permission to access something, that permission ...
Referral request from email ADD/EDIT in staff account section
Greenlight now allows users to add /Edit Referral request form in the staff account section. What's New? Now you can able to add Referral From Email, Referral Email Password, Referral Display Name in the staff account section. How does it work? Click ...
Enhancement to the Property Description
What's New The major benefit is that users can apply rich formatting, such as different fonts, headings, margins, text colours, Insert table, links and other styles to the content that they are submitting. How does it work? Now users allow adding ...
Add Category Fee in to Fee Details
What's New? Now greenlight users have the ability to add fee category in fee section. How does it work? First, Go to the System admin -> Fee item, then you will need to navigate on fee item template Then navigate to fee item category and click on a ...
Notify Stakeholder of Related Application
One of the unique function of Greenlight is the workflow. Our team has improved the overall functions of the workflow. What's New? 1. Ability to Include CC and BCC Same as when sending an email now you specify CC and BCC recipients when doing a ...
Advance Copy will allow to create Applications of Any Department
Greenlight has now Introduced a new option to create applications of any department. By using the Advance copy button What's New? We are now providing a much simpler way to create applications of any department. How does it work? You will need to ...
Additional Information Section Enhancement
Additional Information Section in Greenlight is one of the widely used function by our valuable customers. Over time we have received multiple requests by our clients to include certain new functions. Now we have enhanced the Additional Information ...
Signature on Workflow Emails
What's New? We have implemented a change to the transition in workflow emails to specify the email signature that will be sent with the email. This can now be customized to include the user's email signature of choice. How does it work? Prior to ...
Auto Populate Decision Dates
We have enhanced our decision function to better suit the latest requirements of our customers. Now, whenever you enter a decision the commenced by date and completed date will auto-populate based on the property type and regulations followed by the ...
Sorting on Condition Templates and Category in System Admin
Greenlight have now Introduce the sorting on Condition Templates and Condition Template Category for their clients. Now you can easily sort your conditions by using our Sort feature. What's New? We have Introduced a much simpler way to do sorting on ...
Issue Notice and Order through workflow
When an application is in the stage to issue a Notice or an Order you can simply send a Notice or an Order by clicking on "Proceed To" 1. Open up the application. 2. Click on "Proceed to" 3. Click on the text as per the final decision to send a ...
Setting up an Offence
In a Building Notice and Order application, you can set up an Offence by, 1. Open up the application. 2. Go to Offence. 3. Click on "Add" 4. Fill the relevant information and click "Submit" You have successfully added an Offence. You can edit the ...
Generating Response Letters
When all relevant information regarding an application is added and the final decision on where to Refuse? or to Approve? an application is taken. Council can generate a response letter using Greenlight's built-in "Forms" function. Simply open up the ...
Processing applications using the "Proceed To" function
We know that processing an application may turn into more time consuming and complicated task, considering that remembering all required steps to be taken at each phase of processing. If you are required to send out a notification to the relevant ...
Add Pool and Spa Details
Adding details on a Pool or Spa in Greenlight can be categorised into two sections. 1. Adding Barrier 1. Open up the application and go to the Pool and Spa section. 2. Click on "Add Pool & Spa Barrier" 2. Adding Pool ...
Issue Reg 51(1), (2), (3) letters
Selecting the applicable regulation(s) 1. Open up the application and click on "Edit" 2. Select the regulations by clicking the checkboxes. 3. Click on Submit We do provide the ability to automatically send all required documents to relevant ...
Send Approval / Refusal documents
Greenlight provides state of the art workflow functionality, which can be customised to reflect your exact business process. When a decision is taken on an application you can notify the client about the decision just by clicking a button. 1. Open up ...
Notify Municipal Building Surveyor
Greenlight provides the ability to Notify the Building Surveyor about an application just by clicking a button. When the relevant application is opened. Assuming the opened application in the state to send out a notification to Municipal Building ...
Setting up Application Data
Please follow the below steps to add details to an application. When the desired application is opened in Greenlight 1. Click on "Edit" 2. You can enter all the required application details. Greenlight also offers fields like dropdown list, ...
Swimming Pool Module
1.How to create a new application via council portal. When ...
Private Buidling Permit
1.How to create a new application via council portal When Prompted Please select application type as "Private Building Permit" 2. How to Set up Private Building Permit Application a. How to setup application data ...
Building Notice and Order
1.How to create a new application via council portal When Prompted Please select application type as "Building Order and Notice" 2. How to Set up Building Notice and Order Application a. How to setup application data ...
Request for Information
1.How to create a new application via council portal When Prompted Please select application type as "Request for Information" 2. How to Set up Property Information Request Application a. How to setup application data ...
Report and Consent
1. How to create a new application via council portal When Prompted Please select application type as "Report and Consent" 2. How to Set up Report and Consent Application a. How to setup application data Example: Cost of ...
Lodging an Application via Applicant Portal
Greenlight encourages its client going paperless by providing a state of the art online application lodgment website. Applicants can easily go to respective council application lodgement website to lodge an application. Logging in Please go to the ...
Statutory Lodgement Date in Greenlight
The Greenlight Counter function will be turned ON based on the workflow transition. We have introduced the ability to determine when the clock was started. We have enhanced the function by providing the ability to define the initial date to start the ...
Required Certificates Section
Greenlight has introduced our beloved users to enter their desired "Required Certificates" into the application. Under Required Certificate Section you will be able to do the followings. 1) Add Category. ...
Ability to select Applicable Barrier Standard in pool and spa
Greenlight now allows users to add Barrier Standard for a Pool/ Spa in the Pool and Spa. You can follow the below steps to choose the relevant standard. Select “Building Applications” from the menu and choose pool permit applications. Select the pool ...
Additional Option in CheckList Status
Greenlight has enhanced the checklist feature by adding "Review Required" status to the Checklist section. And also this feature helps the client to identify the Required checklist instantly. Now let's explore how to utilize this feature in ...
Stamping Documents
Follow the steps to stamp a document. 1. Open up an application and go to the "Document" section. 2. Select the document(s) you want to stamp and click on the "Stamp" button. 3. Select the stamp you want to use by checking the checkbox and click on ...